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Wise Up To .... Customer Service Counts

  • 09 June 2015
  • 9:30 AM - 12:30 PM
  • Chamber Training Room, Town Hall, Worthing
  • 8

Registration


Please book now as places are limited


Venue: Chamber Training Room,
Town Hall Worthing
POSTPONED  Date: Tuesday 9th June
Time:
9.30am - 12.30pm
Cost: Members - £25.00
          Non-Members - £55.00

Trainer: Jules Halliday - Training & Coaching Rooms


Who is it for? Business owners and their staff looking to stay ahead of their competitors.

Course Details: Customer Service Counts

Myth: The recession was to blame for many companies going out of business with the general consensus pointing towards those with the poorest customer service as the losers.

Fact:
In a growing economy, service determines the winners and losers.

Discover why service is the number 1 factor in the buying decisions made by consumers in a growing economy, and how to exceed their expectations consistently to deliver exceptional results for your business, FAST.


What will I get out of it?

•     By the end of the session, you will have a clear customer service strategy for your business, built on Jules' unique 10 point Customer Service plan.

What will I learn?
•    The 10 "Es" of Customer Service
•    Secrets of a Service Evaluator
•    Why the customer is not always right
•    Understanding customer relationships
•    Customer loyalty influencers
•    What customers really want
•    How the economy affects customer service
•    The power of reviews and testimonials
•    How to set customer service targets
•    How to engage and develop your team authentically


About the Trainer: Jules Halliday is the owner of the Training & Coaching Rooms in Worthing providing CV Writing, Career, Business & Confidence Coaching. Jules is also the Specialist Business Development Trainer for Northbrook College, where she delivers Customer Service and Employability qualifications to adults, and was recently graded outstanding for her training skills.



Disclaimer:
The notes, commentary, and comments made at or contained in this training course are personal to the Trainer and are not intended to be tailored to any particular factual situation. They are not intended to be representative of the Chambers view or opinion on any particular matter nor is the training intended to stand on its own. The Trainer and the Chamber cannot accept any responsibility for loss or consequential loss occasioned to any person acting or refraining from action as a  result of the material in this training course, its accompanying notes or comments made during the training whether by the trainer or any other party whether purporting to speak on the Chamber’s behalf or otherwise. .

IT Support kindly supported
by Active Group



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Worthing & Adur Chamber of Commerce

Sphere Business Centre, Broadwater Road, Worthing, West Sussex BN14 8HJ
Tel: 01903 203484

email: info@worthingandadurchamber.co.uk

Worthing & Adur Chamber of Commerce is the trading name of Worthing & Adur Chamber of Commerce & Industry Ltd.
Company registered in England & Wales. Company number: 00345261.   VAT No: 275 6477 60
Registered Office: Sphere Business Centre, Broadwater Road, Worthing, West Sussex BN14 8HJ

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